We realize there is a lot of uncertainty in the world right now and we would like to give you a little extra information about the possible changes to our regular service due to COVID-19.
No Pong is still operating as per usual. We understand these are unprecedented times, however, we do not anticipate any shortages or slowdowns in our stock, and expect production and shipping to continue as per normal for the foreseeable future. ☺️
You can order your No Pong here
We can assure you that all manufacturing continues to be conducted in a sterile environment. Additional measures in manufacturing and logistics have been enacted, including physical distancing between staff members, minimal handling of products at all points, increased sanitation, hygiene and infection control practices.
If you have any further concerns regarding Covid-19, please consult the World Health Organization.
While we continue to ship all orders in a timely manner, Canada Post has announced delays due to higher volumes and an increase in processing times as a result. You can find out the important details here and here.
Normally, Canada Post estimates that Lettermail delivery within Canada takes anywhere from 2 – 9 business days, and most of the time they do hit those timelines but they are estimates, not guarantees. For more information, please check out our shipping policy here.
If you haven’t received your order after 12 business days, please contact us at email@example.com for more information. We appreciate your patience and understanding. ☺️
We are offering extra support during these challenging and uncertain times!
If you have any concerns, or just want someone to chat to, regarding No Pong and our handling of the current pandemic, please email us at firstname.lastname@example.org.