Here are some of the most Frequently Asked Questions, asked by you, our amazing customers.
If you have a question that’s not covered off here, try our dedicated Help Centre here. This is a resource that condenses thousands of questions into an easy-to-use section of our site ?
Yeah it does! We’ve tested it on the sweatiest, smelliest people and it literally eliminates armpit odour. We don’t believe in snake-oil cures, we believe in science. No Pong creates a pH environment that smelly armpit bacteria can’t survive.
We are so confident you’ll love your No Pong, we’ll give you a FULL REFUND on your FIRST ORDER if we can’t eliminate your B.O. to your complete satisfaction.
If you just don’t like it for whatever reason, get in touch and we can either send you one of our other products on us to try, or refund you in full as above.
Customer Love is number #1 for us, and we go to great lengths to ensure we are super easy to deal with. Our goal is for you to succeed, and we will not rest until you’re satisfied, so your No Pong purchase is NO RISK, ALL WIN!
No Pong is an extremely effective deodorant, but it is important to note that it is not an anti-perspirant, and does not contain ingredients (which are often aluminum based) designed to block sweat pores.
Anti-perspirants are actually a completely different category of product, and we are conscious that we do not make those claims.
If you’ve been using anti-perspirants for some time you may find that you sweat more, but you have no body odour. We have also had a lot of people find that after using No Pong for a longer period of time that they actually sweat much less than before, as their pores can breathe freely and their bodies are not constantly trying to produce as much sweat ?
Every tin of Canadian No Pong is proudly Made In Canada with LOVE! ??❤️
If you have sensitive skin, we created No Pong Bicarb Free for those people who are sensitive to bicarb based deodorants (ours and others). Some people can be sensitive to bicarb based products, so if you’re not sure or if you have sensitive skin, then we’d recommend that you try our No Pong Bicarb Free product.
You can check out our full list of ingredients on our website at www.nopong.ca/ingredients-directions
In regards to effectiveness, all of our testers found it effective for 12 hours.
This has definitely been our experience as well.
We would definitely recommend, as with any product, and as it says on the tin, that you stop using the product if you have any irritation.
Why not? It’s just like a lotion or a cream. And after you’ve used No Pong for the first time, you’ll find your armpits are a much cleaner place.
We’ve designed No Pong to have light, fresh, gender-neutral fragrances. Both are barely noticeable when worn, and light enough that you can wear a fragrance/perfume over the top as well ?
We describe our ORIGINAL fragrance as having notes of citrus, with a hint of vanilla.
Our new SPICY CHAI consists of woodsy notes and just a hint of sugar and spice ?
Our full list of ingredients, including all of the 100% pure, certified organic essential oils in our fragrances are listed here:
Our credit card processor, Stripe, verifies each card before charging it. They do this to check the validity of a credit card as a fraud protection measure.
Depending on your card, the verification is in the form of a $0 authorisation, but if that fails they then authorise $1 to ensure the card is valid. Full details of this security procedure are here.
Something to note – the $1 is an “authorisation” not a “charge” as such. Stripe reverses it immediately after it is placed, and it will automatically drop off your statement.
The monthly club is cheaper than ordering single tins on an ad hoc basis and you can cancel at any time, however, we have noticed a few people who sign-up for the monthly club and then cancel it immediately to get the lower price, which is not in the spirit of the Monthly Club. We want this subscription to be for those who know and love No Pong already ?
Your first Monthly Club will be the same as a single tin and the savings come after that!
We do! In addition to offering credit and Visa/MasterCard debit card payments via our site, we now offer payment via PayPal!
Our payment processor is Stripe (www.stripe.com) and they allow us to have the industry’s highest level of data security (https://stripe.com/docs/security/stripe), which is actually the same standard as PayPal’s – i.e. PCI DSS Level 1, the payment industry standard for data security.
We do not accept orders over the phone, as all of our data security is secured to work via our website ?
We use Canada Post for shipping, but to keep costs down, our untracked option is not registered post (postage would jump up over $12 which we don’t want for our customers!)
The trade-off is we can’t see tracking, and once we’ve sent it, it’s in their hands.
Canada Post estimates around 2 – 4 business days (up to 8 days for Northern and remote regions) for most areas around Canada.
Almost all of the time they do hit those timelines, but sometimes it can take up to double those times, or more for regular, non-tracked mail.
As a progressive online challenger, we’re committed to keeping costs as low as they can possibly be, and our shipping is included in the price! It’s a bargain!
You can find out more about shipping on our dedicated page here
Our tins are made out of a material called “tinplate” which is a combination of tin and steel, and fully recyclable.
We don’t use aluminum, or plastic in our containers, and they’re designed strong and light, to help keep shipping costs as low as possible… something we feel is really important as an online-focused business!
We currently have two lid designs as we’re making some updates to our tins. To find out which one you have, try spinning the lid. If the lid spins, you have our new design; grip the base of the tin firmly and lift the lid with your other hand.
If the lid does not spin, pinch the sides to pop it open.
If you have a known sensitivity to sodium bicarbonate (also known as bicarb, or baking soda), we have a product for you – No Pong, Low Fragrance, Bicarb Free. You can check it out here – nopong.ca/products
It’s just as effective as the Original bicarb (baking soda) based No Pong, and contains a brand new formula of premium, all natural ingredients to keep you smelling fresh all day. Of course, we wouldn’t release a product unless we were sure it did what it says on the tin!
Of course, as with any skin care product, if you do notice any sensitivities we suggest you stop using it right away.
Unlike regular deodorants that often leave a white, powdery stain on your clothes, No Pong is designed to stick to skin, not clothes, and should not leave any residue on your clothes at all.
Important to note that you only need a little bit, to create a very very thin, clear layer that should be rubbed in well. If you wait around 10 minutes for it to absorb before putting on tight clothing, this should really minimise any ability for it to transfer onto your shirts.
No Pong is extremely resistant to microbial growth and we conservatively say it will last for 12 months before opening, and 6 months after opening. Each tin is designed to last about a month for most people so this should give everyone plenty of time!
We love to support small business, we’re one after all!
We are offering wholesale pricing on 24 unit mixed packs based on fragrance and also have boxes of 48 units of each variant as well.
The minimum eligibility for these is a Registered Business Number in Canada and a relevant physical retail presence.
If you’d like to discuss becoming a Retailer, get in touch and we can fill you in on the juicy details.
No, but you will definitely increase your chances of getting lucky.