No Pong, (“No Pong”, “We”, “Us” or “Our”) values your privacy and is committed to protecting your personal information including but not limited to your name, email address, and billing and shipping address (“Personal Information”).
Information Collection and Use: The information We collect from you is used to conduct transactions with you, including fulfilling your purchases of our products to send you information or content in which you may be interested, and keep you abreast of any updates related to our Sites and your Membership. We also use this information to personalise and continually improve our Sites, Services and your experience with them, with the goal of ultimately serving you better.
Information Collected Upon Registration: You may browse our Sites without registering. If you would like to place an order, become a member, and/or request information from us then we require you to register with us on the Sites. When you create, register, or edit your No Pong account, you will be asked to provide certain Personal Information. In some circumstances, such as making a purchase of our products, we will request that you provide your credit card, debit card, or acceptable payment option and your billing address and shipping address, which is stored with Our third-party payment processor. We neither store nor have records of your payment information. You are welcome to not provide Personal Information, but if you do not wish to provide this information then we will not be able to provide you with our products and Services and therefore you cannot become a member.
Information We Collect Automatically: In addition, when you visit the Sites and/or register for Membership, we may collect certain information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Omniture, Google Analytics, and Facebook Insights), that collect information about visitor traffic on the Sites. The information we may collect by automated means includes:
- Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operating system type)
- URLs that refer visitors to our sites
- Dates and times of visits to our sites
- Information on actions taken on our sites (such as page views and site navigation patterns)
- A general geographic location (such as country and city) from which a visitor accesses our websites
- Search terms that visitors use to reach our sites and the webpage that led you to the Sites
Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Sites preferences and to personalise your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash cookies, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Log File Information or Log Data: Our servers automatically record information (“Log Data“) created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, or visit a third-party website that includes a No Pong button or widget. No Pong uses Log Data to provide our Services and to measure, customise, and improve them.
Clear Gifs Information: When you use the Service, we may employ clear gifs (a.k.a. Web Beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your No Pong account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make No Pong better for our users.
Site Analytics: As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites. We also may use other analytic means to evaluate our Sites. We use these tools to help us improve our Sites, performance and user experiences.
Links: No Pong may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.
Third-Party Ad Networks: We may use third parties such as network advertisers to serve advertisements on Our Sites. We may display advertisements on Our Sites, participate in third party ad networks and make available to Our Sites users specific offers from third-party companies. Some of the advertisements you see on the Sites are delivered by third parties who also collect information through cookies, web beacons, and other technologies about your online activities, either on Our Web Sites or across the Internet, in an effort to understand your interests and deliver you advertisements that are tailored to your interests. These third parties include advertisers, advertising agencies, and ad networks that may collect information when you view or interact with one of their advertisements. These companies may offer you a way to choose not to have your information used for advertising purposes.
In addition, some of these companies are members of the Network Advertising Initiative (“NAI”), which offers a single location to opt out of receiving tailored ads from member companies. To opt out of information collection by NAI member companies, or to obtain information about the technologies they use or their own privacy policies, please visit the NAI consumer opt out page.
Information Sharing and Disclosure: We may disclose your private Personal Information in the limited circumstances described below.
- With Your Consent: We may share or disclose your Personal Information at your direction, such as when you authorise a third-party web client or application as log-in credentials when you register for Membership.
How We Protect Your Information: We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on Our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, which are designed to protect your information from unauthorised access, disclosure, use and modification. From time to time, We review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. In addition, only those employees and third parties who need access to your Personal Information in order to perform their duties are allowed such access. You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.
You may request your personally identifiable information be provided to you in writing to be providing by emailing [email protected]
Cancelling Your Monthly Subscription: You may cancel your No Pong monthly subscription at any time. It is our policy that all customers manage their own account with respect to cancellation and modification of their account details, via their account page at https://www.nopong.ca/my-account/
We would only intervene in the process of modifying a customers account information or status if there was a technical issue preventing them from accessing the page, in which case we’d be delighted to help.
Cancelling, and resubscribing is easy. Just log-in to your account and go to “My Account”, then update the details of your orders there.